Contact us

Use the address for your question and include enough detail for us to investigate. Do not send passwords or sensitive identity documents.

Bugs, billing, account questions, anything you cannot figure out from the docs.

Target response: 1 business day.

Team plan, custom contracts, security questionnaires, SOC 2 readiness, procurement.

Target response: 1 business day.

Vulnerability reports, suspicious activity, coordinated disclosure. See /trust for our policy.

Target acknowledgement: 24 hours.

Access requests, data deletion, APP complaints, sub-processor questions.

Target acknowledgement: 7 days; we aim to respond within 30 days.

Terms questions, DMCA-style takedowns, regulatory enquiries.

Target response: 5 business days.

Media enquiries, interviews, analyst briefings.

Target response: 2 business days.

Operating company

MARCO SOFTWARE PTY LTD
ABN 69 701 588 061 · ACN 701 588 061
Queensland, Australia
For postal correspondence, email legal@trustmarco.com.

Check current application and database availability on our service status page.